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Send an email and have it delivered as a Fax anywhere world-wide Receive a Fax on your own dedicated number and have it sent to your Email. |
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Send an email and have it delivered as a Fax anywhere world-wide Receive a Fax on your own dedicated number and have it sent to your Email. |
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FREEFAX - FAX2EMAIL SERVICE STILL HAVE QUESTIONS ?
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| Q. Is receiving faxes really free ? Will it stay a FREE service ? |
| A. If you choose a FREEFAX number (086xxxxxxx) you don't pay a cent. NO SETUP , NO MONTHLY SUBSCRIPTION - ABSOLUTELY NOTHING. This service will remain FREE and there is no limit to the number and size of faxes received. |
| Q. Is sending faxes via email also free ? |
| A. Email2Fax is available but it's NOT FREE. For this service you need to purchase credits. Login, click on Purchase and follow the procedure. |
| Q. If this is free how can you provide me with a sustainable service ? |
| A. We receive our revenue from the calls made to your 086xxxxxxx fax number. Calls to your number are charged at R2.02 per minute (inc VAT) by Telkom and we receive a portion of that revenue. In return we can offer you a FREE service. |
| Q. Each time I dial my allocated number I get a message that says the number does not exist ? |
| A. These numbers can only be dialed from a Telkom line. If you try and dial it from a cellular phone then some of the cellular networks will report such a message or give an engaged tone. Some company PABX systems will also block access to these numbers, as they would calls to cellular networks. |
| Q. Can my number receive calls from anywhere ? |
| A. No for 0866xxxxxx numbers UNLESS you enable the FAX+ service. Without FAX+ calls can only be received from South African telecommunications networks. If you enable FAX+ on a 0866 number you can receive calls from anywhere, subscriptions on 011 and 084 numbers can receive calls from anywhere with or without FAXPLUS. |
| Q. If I take a number and don't use it will it remain available ? |
| A. No. We reserve the right to reclaim a number if there has been no usage for 60-days. You will receive a warning email prior to the number being reclaimed. As long as you receive at least one fax every 60-days the number will remain yours. |
| Q. Do I need to install any special software ? |
| A. No. The FAX is sent to you as a TIF or PDF image attached to an email. Most operating systems have a default viewer applications installed. |
| Q. How long do I have to wait for a number ? |
| A. There's no delay. The moment you complete the sign-up process the number is allocated and activated, ready to take faxes and send them to your email. |
| Q. Can I get an SMS notification each time a fax arrives ? |
| A. Yes, but it's not a free service. The charge is R33 per 100 SMS notifications. You can login and purchase credits online. |
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| Q. I am being logged out from a successful session on the web site, what's going on ? How do I enable Session Cookies on my Browser ? |
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A. You need to enable session cookies within
your Internet Browser. If you're using Internet Explorer, click on Tools |
Internet Options | Privacy | Advanced, select the options as follows and
then click OK
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